Rules — The Pokies 114

Welcome to The Pokies 114 rules page. This document sets out our Terms of Use, account and payment rules, bonus conditions, and the processes we follow when investigating breaches or resolving disputes. We tested our platform and compiled these rules based on our operational experience and best-practice industry standards. Please read this page carefully before registering or wagering with The Pokies 114. By creating an account and using pokies109net.net you agree to these rules.

1. Introduction and scope

These Rules explain how The Pokies 114 operates the online gaming platform available at pokies109net.net. They are a legally binding agreement between you, the player, and The Pokies 114. When you register an account, make a deposit, place bets or claim promotions you accept these terms. If you do not agree with any part of these Rules, do not open an account and stop using our services immediately.

2. Our standing, jurisdiction and authority

The Pokies 114 is operated by an online gaming company registered and operating from Costa Rica. We adopt industry-standard security, fairness and responsible gambling measures and comply with applicable regulations in the jurisdictions in which we offer services. We also follow guidance and standards set by recognised regulators and independent auditors where relevant. These Rules may be updated from time to time — changes become effective when published on pokies109net.net.

3. Eligibility and account registration

Only players who meet the eligibility requirements set out in this section may open accounts and use our platform. We test our registration checks regularly to ensure they are robust and compliant with anti-fraud and anti-money laundering obligations.

• Age: You must be at least the legal gambling age in your place of residence to register. If your jurisdiction requires a higher minimum age, that higher age applies.
• Location: You may only access and use The Pokies 114 where online gambling is permitted by law and where we are authorised to accept players.
• One account: You are permitted one personal account unless we explicitly authorise multiple accounts in writing.
• Accuracy of information: When registering you must provide truthful and accurate personal details, including full name, date of birth, address, email and telephone number.
• Exclusions: You must not register if you are self-excluded, subject to a court order, or otherwise excluded from gambling by a regulatory authority.

4. Verification and identity checks

We perform identity, age and address verification to protect players and meet regulatory and AML obligations. We tested our verification process to ensure it is fast and secure, but you must cooperate when requested to avoid delays.

• Documents that we may request include a government-issued photo ID, proof of address (utility bill or bank statement) and proof of payment method.
• We may request additional documentation or perform enhanced checks if transactions are large, unusual or trigger internal risk flags.
• Failure to provide requested documents when asked may result in temporary account suspension, delayed withdrawals or account closure.

5. Account security and player responsibilities

Your account and password must be kept secure. We tested common account takeover vectors and maintain multiple controls to protect accounts, but you must also follow security best practices.

• Keep your login credentials confidential and do not share them with anyone.
• Notify our support team immediately if you suspect unauthorised access or fraudulent activity.
• Do not use automated software, bots, macros or any tool that manipulates gameplay. Evidence of automation or collusion may result in account suspension and voided winnings.

6. Deposits and payment methods

We support a range of secure payment methods. Based on our testing, deposits usually appear in your account quickly once the transaction is confirmed by the provider. The table below summarises typical processing expectations and playthrough requirements associated with common methods.

Note: These are reference times we observed during our platform testing. Actual times depend on your bank, payment provider and jurisdiction. You must only use payment methods registered in your name unless otherwise authorised by us in writing.

7. Withdrawals and processing

We aim to process withdrawals promptly. Our internal tests show that withdrawal processing time depends on verification status and the chosen payment method. Typical timelines and rules are outlined below.

• Processing time: We endeavour to process approved withdrawal requests as quickly as possible. Some methods are processed within 24–48 hours by us, but the receiving institution may require additional time.
• Verification: We will not process withdrawals until identity and payment method checks are satisfactorily completed.
• Playthrough conditions: In line with AML rules, some payment methods require you to wager your deposit a minimum number of times before you may withdraw. Examples: 1x for PayID, 3x for some card transactions. Check the specific requirement when you deposit.
• Returned funds: If a withdrawal is rejected by your bank it will be returned to us. We will contact you and work to facilitate an alternative payment method.
• Fees: We do not charge withdrawal fees. However, your financial institution may impose fees or exchange rate charges.

8. Bonuses, promotions and wagering requirements

The Pokies 114 offers promotions and bonuses from time to time. Each promotion has specific terms that supplement these Rules. We have tested promotional flows to ensure transparency, but you must satisfy promotional terms to qualify.

• Eligibility: Promotions are only available to eligible players and may be restricted by country, account status or other conditions.
• Wagering requirements: Bonuses typically carry wagering (playthrough) requirements. These specify how many times you must wager the bonus and/or deposit before you can withdraw associated winnings.
• Game contribution: Not all games contribute equally to wagering. Some game types (for example, certain table games or high RTP slots) may contribute less or be excluded.
• Abuse and cancellation: We monitor for bonus abuse. If we reasonably suspect bonus exploitation, duplicate accounts, or use of prohibited strategies to meet wagering conditions, we reserve the right to void bonuses and cancel winnings.
• Specificity: Some promos are valid only on certain games. Playing excluded games with bonus funds can result in forfeiture of winnings and blocked withdrawals.

9. Game integrity and malfunctions

We work with audited software providers and independent testers to ensure game fairness. Despite this, technical issues and rare malfunctions can occur. We tested edge cases during staging and maintain procedures to address them fairly.

• Malfunctions: If a game malfunctions, we may void affected bets and round transactions to correct errors. Any payouts resulting from a malfunction may be cancelled.
• Investigation: We will investigate incidents in partnership with software providers. It may take time to conclude investigations, and decisions will be at our sole discretion following technical evidence.
• Player conduct: Players should not seek to benefit from a malfunction. Doing so may lead to forfeiture of winnings and account suspension.

10. Prohibited practices and collusion

The integrity of our platform is paramount. Our monitoring systems are designed to detect collusion, team play, software automation or other attempts to manipulate outcomes. We tested detection systems and maintain strict penalties for breaches.

• Automation: Use of bots, scripts, macros, or external software that automates play is strictly prohibited.
• Collusion: Coordinated play between accounts to exploit games or bonuses is prohibited.
• Multiple accounts: Using multiple personal accounts to claim multiple bonuses or to mask activity is forbidden unless explicitly authorised by us.
• Consequences: On proof or strong suspicion of abuse, we may suspend accounts, void winnings, reverse transactions and refer matters for legal or criminal action.

11. Responsible gambling

We are committed to promoting safe and responsible gambling. During our platform review we implemented tools and support options to assist players in staying in control.

• Self-exclusion: You can request temporary or permanent self-exclusion via our support team. Self-exclusion requests take effect immediately and will prevent further access.
• Limits: Players can set deposit, loss and wager limits on their accounts. These take effect as specified and help control gambling activity.
• Cooling-off: You may request a cooling-off period if you need to take a break. During cooling-off you cannot access your account.
• Support resources: We recommend players seek local support if gambling causes harm. Resources and contact details for gambling support organisations should be consulted in your jurisdiction.

12. Privacy and data protection

We safeguard your personal data and use secure technologies to protect financial and identity information. Our privacy practices follow data protection principles and we only retain and process the information necessary to operate and secure your account, comply with law and provide customer service. For full details see our privacy policy on pokies109net.net.

13. Taxes and player obligations

Players are responsible for any taxes, duties or reporting obligations that apply in their jurisdiction. The Pokies 114 does not provide tax advice. If you are unsure about your tax obligations, consult a tax professional or local authorities.

14. Suspension, breaches and termination

We reserve the right to suspend or close accounts where breaches of these Rules are suspected or proven. During our operational testing we confirmed that suspensions are applied after appropriate risk signals and are subject to review.

• Grounds for suspension: Fraud, suspected money laundering, identity discrepancies, bonus abuse, collusion, and failure to provide requested documents may all lead to suspension.
• Withholding funds: If we suspect fraud or manipulation we may withhold funds while investigating. We will provide a status update where possible and will act reasonably to resolve legitimate matters promptly.
• Account closure: Accounts found to have breached these Rules may be closed and balances forfeited where abuse is proven.
• Appeals: If you disagree with a decision, contact our support team with any evidence. We will review decisions and provide a response. If we cannot resolve the matter, a formal dispute process may be available in your jurisdiction.

15. Dispute resolution and complaints

We aim to resolve disputes fairly and promptly. Our customer support team is the first point of contact. If you remain dissatisfied, follow our escalation procedure outlined below.

1. Contact customer support with full details of your complaint and any supporting evidence.
2. If unresolved, ask for escalation to our complaints team who will provide a formal response within a reasonable time.
3. If a satisfactory outcome cannot be reached, you may pursue any applicable independent dispute resolution mechanism in your jurisdiction.

16. Changes to these Rules

We may update these Rules periodically to reflect operational improvements, regulatory changes or new products. We will publish updated Rules on pokies109net.net. Continued use after changes are published constitutes acceptance of the revised Rules. We tested our change-notice procedures to ensure players have adequate notice of material updates.

17. Security and technical measures

We deploy industry-standard encryption and security measures to protect financial transactions and personal information. Our infrastructure is tested for vulnerabilities by third-party security firms and we maintain strong access controls and monitoring to detect suspicious activity.

18. Limitations of liability

By using The Pokies 114 you accept that gambling involves risk and that we are not responsible for indirect or consequential losses. We will, however, act reasonably to remedy any proven operational error or system malfunction. Our liability is limited to direct financial error caused by actions under our control and subject to applicable law.

19. Our testing and accountability

We tested deposit and withdrawal processes, verification flows, bonus application and game malfunction scenarios to ensure these Rules are practical, enforceable and fair. Our records and logs are maintained for audit and dispute purposes. Independent audits and fair-play certifications from our software partners support the integrity of the games we host.

20. Quick reference summary

21. Contact and further information

If you have questions about these Rules, responsible gambling options, or need help with your account, please contact our support team through the help channels available on pokies109net.net. When contacting support include your account identifier and full details of your query to help us respond quickly.

22. Final notes and acceptance

These Rules are designed to keep The Pokies 114 fair, secure and enjoyable for all players. We regularly review our processes and rules, and our testing confirms that the systems and controls we describe are in place and operating. By using pokies109net.net and maintaining an active account you confirm that you have read, understood and accepted these Rules in full.

Effective date: These Rules are effective as of the date published on pokies109net.net. Please check back regularly for updates.

Thank you for choosing The Pokies 114. Play responsibly.